Terms & Conditions

Last updated: 26th April 2026

These Terms & Conditions govern your use of the JB’s Pet Haven Co website. By accessing or using our site, you agree to comply with these terms.

1. About Us

JB’s Pet Haven Co provides bespoke pet/animal enclosures, including catios and outdoor pet/animal spaces, pet/animal accessories and other pet/animal related equipment.

Business Name: JB’s Pet Haven Co
Contact Email: info@jbspethavenco.co.uk
Registered Address: Red House, Botley Road, Shedfield, Southampton SO32 2HN

2. Use of This Website

You agree to use this website lawfully and not to:

  • Misuse or attempt to disrupt the website
  • Introduce viruses or malicious code
  • Attempt unauthorised access to our systems
  • Use content for commercial purposes without permission

We reserve the right to suspend or restrict access if misuse is detected.

3. Intellectual Property

All content on this website, including text, images, branding, and design is the property of JB’s Pet Haven Co unless otherwise stated.

You may:

  • View and print content for personal use only

You may not:

  • Reproduce, distribute, or modify content without written permission

4. Product & Service Information

We aim to ensure all descriptions, images, and pricing are accurate. However:

  • All products (including bespoke enclosures) are subject to availability

  • Designs may vary slightly due to customisation

  • Prices may change without notice

A formal quote will always confirm final pricing and scope.

5. Quotations & Orders

  • Quotes are valid for 30 days from the date of issue

  • Orders are confirmed only once accepted in writing

  • Bespoke builds may require a deposit before work begins

Further terms may be provided at the point of sale or contract.

6. Liability Disclaimer

To the fullest extent permitted by law:

  • We do not guarantee the website will always be available or error free

  • We are not liable for any indirect or consequential loss arising from use of this site

Nothing in these terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

7. Pet Safety Disclaimer

While our enclosures are designed with safety in mind:

  • No enclosure can be guaranteed to be 100% escape proof or predator proof

  • Pet/animal owners remain responsible for supervising their animals

  • Suitability may vary depending on the pet’s behaviour and environment

We recommend discussing your specific requirements with us before purchase.

8. Links to Third-Party Websites

This website may include links to external websites.

We do not:

  • Control third-party content

  • Accept responsibility for their policies or practices

9. Privacy & Data Protection

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

10. Cookies

This website uses cookies. For more information, please see our Cookie Policy.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact:

JB’s Pet Haven Co
Email: info@jbspethavenco.co.uk
Address: Red House, Botley Road, Shedfield, Southampton SO32 2HN