Privacy Policy

Last updated: 29th April 2026

JB’s Pet Haven Co (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

JB’s Pet Haven Co provides bespoke pet/animal enclosures, including catios and outdoor pet/animal spaces, pet/animal accessories and other pet/animal related equipment.

Data Controller:
JB’s Pet Haven Co
Address: Red House, Botley Road, Shedfield, Southampton SO32 2HN
Email: info@jbspethavenco.co.uk

2. What Data We Collect

We may collect and process the following personal data:

  • Identity Data: Name

  • Contact Data: Email address, phone number

  • Technical Data: IP address, browser type, device information

  • Usage Data: Website interactions and browsing behaviour

  • Marketing Data: Preferences for receiving communications

3. How We Collect Your Data

We collect data when you:

  • Fill in a contact form

  • Request a quote or service

  • Subscribe to marketing communications

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes

  • Deliver our services

  • Improve our website and user experience

  • Send marketing communications (only where consent is given)

  • Comply with legal obligations

5. Legal Basis for Processing

Under the UK General Data Protection Regulation, we rely on:

  • Consent – for marketing communications

  • Contractual necessity – to provide services you request

  • Legal obligation – to comply with UK law

  • Legitimate interests – to improve our services and website

6. How We Store and Protect Your Data

We implement appropriate security measures to protect your personal data, including:

  • Secure servers and encrypted systems

  • Restricted access to authorised personnel only

  • Regular security reviews

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

7. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g. website hosting, email platforms)

  • Professional advisors (e.g. legal, accounting)

  • Authorities where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.

You can control or disable cookies through your browser settings.

For more details, please see our [Cookie Policy].

9. Your Data Protection Rights

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Request data transfer (data portability)

  • Withdraw consent at any time

To exercise any of these rights, please contact us at:
info@jbspethavenco.co.uk

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

JB’s Pet Haven Co
Address: Red House, Botley Road, Shedfield, Southampton SO32 2HN
Email: info@jbspethavenco.co.uk