FAQs

A catio, or cat patio as they are sometimes known are safe, secure outdoor enclosures. These enclosures allow cats to explore, hunt and enjoy the great outdoors in the comfort and security of their home.

Yes, our enclosures can be tailored to your space, style and pets needs.

Safety is at the core of every design, using durable materials and secure construction methods.

Yes, we design with aesthetics in mind, ensuring your enclosure complements your property.

Our enclosures and catios are made to order. We will be able to advise you further once we have taken your initial requirements.

Yes, the design, build and installation are all part of the service we offer.

To get started, simply contact us using the contact form or email. We will discuss your initial requirements and then arrange a site visit. Once the site visit has been completed we will provide you with a quote.

We are based in Southampton, Hampshire. We are pleased to be able to offer our custom pet enclosures to a wide variety of pets and animals across the south of England, including Hampshire, Sussex, Wiltshire, Berkshire and Dorset. Our off shelf products can be supplied and shipped across the rest of the UK.

Yes, we sell a variety of high quality products ranging from pet enclosures, accessories to supplements and treats. 

We have over two decades experience in the pet industry. Our experience ranges from nutrition and husbandry to reproduction and animal housing.

We use several couriers based on which products are ordered. This is so we can tailor the best delivery service for our customers

We ship all orders on a 3-5 business days service.

We offer free shipping on all orders over £50.

0.0kg - 24.99kg: £6.99
25.00kg+ : £11.99

Regardless of weight, if you order over £50 you will still qualify for free shipping.

Bespoke pet enclosures are offered within 50 miles of Fareham Hampshire. We will contact you after your enquiry/order to advise of a delivery date. Please email us at info@jbspethavenco.co.uk for more information.

We reserve the right to despatch orders via any courier deemed the most suitable.

Should you wish to return any item, you will need to let us know within 14 days of you receiving the goods by emailing us at info@jbspethavenco.co.uk .

Goods which are not in a re-saleable condition, that have been used, or that show signs of excessive handling will not be accepted unless the goods were damaged or faulty when received. Please include any images of the goods in your email.

We are not able to accept goods that were “bespoke made” unless they are faulty. Returned goods will need to be sent at your own cost, unless an item is shown to be faulty when received.

Should you require an item collecting please specify in your email and we will advise of any costs incurred.